Refund policy

Return & Refund Policy

Last updated: September 11, 2026

1. Overview

At everlife, your satisfaction is our priority. All our products are digital and delivered electronically, so this policy explains how delivery, access, and refunds work.

2. Nature of Our Products

Every product sold on this website is a digital product (such as e-books, guides, and downloadable materials). No physical item is shipped, and no physical return is possible. For this reason, the rules below replace the return and exchange rules that apply to physical goods.

3. Delivery and Access

Your download link is sent by email immediately after your payment is confirmed. The link remains active for 30 days and allows up to 5 downloads. If your link expires, reaches the download limit, or fails for any reason, contact us at contact@everlife-foundation.online with your order number and we will reissue it free of charge.

If your email has not arrived within a few minutes of purchase, please check your spam, promotions, and junk folders before contacting us.

4. When We Issue a Refund

We will issue a full refund in the following cases:

  • The product was never delivered and we are unable to provide access
  • The files are corrupted, incomplete, or cannot be opened, and we cannot resolve the issue
  • You were charged more than once for the same order
  • The product is materially different from its description on our website

5. Non-Refundable Situations

The following are not eligible for a refund:

  • Change of mind after the product has been downloaded or accessed, outside the statutory rights described in Section 8
  • Failure to apply the material, or results that did not meet your expectations, as our products are informational and no specific outcome is guaranteed
  • Claims made more than 14 days after the purchase date
  • Gift cards

6. How to Request a Refund

To request a refund, contact us at contact@everlife-foundation.online within 14 days of your purchase with the following information:

  • Your order number
  • The email address used at checkout
  • The reason for your request

Our team will respond within 1–2 business days. Most access and download problems are solved quickly, so please allow us to help before requesting a refund.

7. Refund Processing

Once your request is approved, the refund will be issued to your original payment method within 5 business days. There are no shipping costs to deduct, so approved refunds are issued in full. If you have not received your refund after 5 business days, please check with your bank or card issuer, as processing times may vary. For further assistance, contact us at contact@everlife-foundation.online.

8. EU Right of Withdrawal and Digital Content

If you are a consumer resident in the European Union, you normally have the right to withdraw from a purchase within 14 days without giving any reason. For digital content that is not supplied on a tangible medium, this right ends once the supply has begun, provided that you have given your prior express consent to immediate access and have acknowledged that you thereby lose your right of withdrawal. You give this consent and acknowledgement at checkout before your purchase is completed.

If you have not yet downloaded or accessed the product, you keep the full 14-day right of withdrawal and may cancel for any reason by sending a clear statement to contact@everlife-foundation.online. Where the right applies, we will reimburse all payments received from you without undue delay and no later than 14 calendar days from the day we are informed of your decision, using the same means of payment you used, at no cost to you.

Nothing in this policy affects your mandatory rights under EU consumer law, including the legal guarantee of conformity for digital content. If the content does not conform to the contract, you are entitled to have it brought into conformity, or to a price reduction or refund, free of charge.

Model Withdrawal Form (complete and return this form only if you wish to withdraw from the contract):

  • To: everlife, 30 N Gould St, Sheridan, WY 82801, United States, contact@everlife-foundation.online
  • I/We hereby give notice that I/We withdraw from my/our contract of sale of the following digital content:
  • Ordered on / received on:
  • Name of consumer(s):
  • Address of consumer(s):
  • Signature of consumer(s) (only if this form is notified on paper):
  • Date:

9. Corrupted or Inaccessible Files

If your files are damaged, incomplete, or will not open, contact us immediately at contact@everlife-foundation.online with your order number and a description or screenshot of the problem. We will resend the files, provide an alternative format, or issue a full refund at no additional cost to you.

10. Wrong Product Received

If you received access to an incorrect product, contact us at contact@everlife-foundation.online and we will send you the correct product promptly at no extra charge.

11. Chargebacks

If you believe a charge is incorrect, please contact us before opening a dispute with your bank or card issuer. We resolve most cases quickly and directly. Filing a chargeback without contacting us first may result in the suspension of your access to purchased materials while the dispute is reviewed.

12. Contact

For any question about access, refunds, or this policy, email us at contact@everlife-foundation.online. Our mailing address is 30 N Gould St, Sheridan, WY 82801, United States.